How Can We Help?
Valley Strong Help Center
Valley Strong Help Center
Visit valleystrong.com and click Enroll Today under the DataNet username login form. Proceed to follow the online instructions.
Click here and choose Forgot username? or Forgot Password? and proceed to follow the on-screen instructions.
To reset your password, follow the steps below:
To order checks, follow the steps below:
To activate a card in mobile wallet call our Contact Center at (800) 221-3311, Live Chat with an available representative at valleystrong.com, send us a message through the Secure Message Center in online banking, or visit your nearest Branch.
Direct deposits will be available up to 2 days before your payday, but actual timing will depend on your employer’s financial institution. Check deposits are evaluated on a case-by-case basis to determine if the funds shall be placed on hold.
To place a stop payment on a check, follow the steps below:
ACH Stop Payment
To cancel an electronic withdrawal, a stop payment will need to be placed a minimum of three days prior to the expected withdrawal date. Please be advised there is a $30.00 stop payment fee. A stop payment is valid for 6 months. Once expired, the payment may still be collected by the merchant.
Before submitting a stop payment, we suggest reaching out to the merchant first. ACH stop payments are not guaranteed as merchants have the ability to alter their company information and reattempt withdrawals.
Check Stop Payment
To process a check stop payment the following information is required: check number, payee name, and the dollar amount. Please be advised there is a $30.00 stop payment fee. A stop payment is valid for 6 months. Once expired, the payment may still be collected by the merchant. Check stop payments are not guaranteed as merchants have the ability to process the item as an electronic debit. Please be advised if the check number is altered, the check may still clear the account.
The routing number for Valley Strong Credit Union is 322273722.
You can find your full checking account number by clicking on the Account Details tab in DataNet or DataMobile, or on the bottom line of your paper checks. (See Example 1)
You can find your savings account number by clicking on the Account Details tab in DataNet or DataMobile. (See Example 2)
Visit your nearest Branch during open hours and a Member Service Representative can assist with filing a dispute, blocking a card and replacing/ordering a Visa Check Card, credit card, or ATM card.
Our Visa card dispute representatives are also available Monday through Friday, from 8:30 am to 5:00 pm, at (800) 221-3311. Select option #4 from the main menu.
To report fraud during Valley Strong’s non-business hours, please reach out to the after hours Visa Fraud Department at (855) 232-0669.