Click here and choose Forgot username? or Forgot Password? and proceed to follow the on-screen instructions.

To reset your password, follow the steps below:

• From the login screen, select Forgot Password.  
• You will be prompted to enter your username and social security number.
• Select the option of where to send a temporary code based on the methods of communication we have on file for you.
• Once you receive the code, enter it into the provided field.
• Continue to the next page where you will be prompted to create a new password.

To order checks, follow the steps below:

• Log into Online Banking here.
• Navigate to Resources at the top of your screen. 
• Select Reorder Checks. You will be redirected to our check provider (Deluxe).
• Follow the instructions as displayed on the page.

Login to the Mobile App, and you will see a "Cards" tab to manage your cards.  Select the card you wish to add to your mobile wallet. Tap “Add to Apple Pay" for iPhone users or “Add to Google Wallet” for android users.

Direct deposits will be available up to 2 days before your payday, but actual timing will depend on your employer’s financial institution. Check deposits are evaluated on a case-by-case basis to determine if the funds shall be placed on hold. 

To place a stop payment on a check, follow the steps below:

• Log into Online Banking here.
• Navigate to Resources at the top of your screen.
• Select Checking Services.
• Select Stop Payment.
• Select New Stop Pay Request.
• Select the Account Number the check is drawn from. You will then be prompted to enter the check number, amount, and payee name.
• Select “I Agree” followed by “Submit Request” to complete this check stop payment. A
• $30.00 stop payment fee will be automatically withdrawn from your account

ACH Stop Payment
To cancel an electronic withdrawal, a stop payment will need to be placed a minimum of three days prior to the expected withdrawal date.  Please be advised there is a $30.00 stop payment fee. A stop payment is valid for 6 months. Once expired, the payment may still be collected by the merchant.

Before submitting a stop payment, we suggest reaching out to the merchant first. ACH stop payments are not guaranteed as merchants have the ability to alter their company information and reattempt withdrawals.  

Check Stop Payment
To process a check stop payment the following information is required: check number, payee name, and the dollar amount. Please be advised there is a $30.00 stop payment fee. A stop payment is valid for 6 months. Once expired, the payment may still be collected by the merchant. Check stop payments are not guaranteed as merchants have the ability to process the item as an electronic debit. Please be advised if the check number is altered, the check may still clear the account. 

The routing number for Valley Strong Credit Union is 322273722.

You can find your full checking account number by clicking on the Account Details tab in online banking or the mobile app, or on the bottom line of your paper checks.

You can find your savings account number by clicking on the Account Details tab in online banking or the mobile app.

Visit your nearest Branch during open hours and a Member Service Representative can assist with filing a dispute, blocking a card and replacing/ordering a Visa Check Card, credit card, or ATM card.

Our Visa card dispute representatives are also available Monday through Friday, from 8:30 am to 5:00 pm, at (800) 221-3311. Select option #4 from the main menu.

To report fraud during Valley Strong’s non-business hours, please reach out to the after hours Visa Fraud Department at (855) 232-0669.

Take a moment to learn how you can protect yourself against rising fraud/scam messaging, by clicking here to our Security Center.

How can I opt out of selling or sharing my information?
You can opt out by following these steps:

• Log in to online banking.
• Click your name in the top menu.
• Select Messages.
• Choose Do Not Sell My Information.

How do I delete a card alert profile?
To delete a card alert profile, follow these steps:

• Tap the Menu drawer.
• Select Settings.
• Choose Delete Profile.
• Tap Continue when the confirmation message appears.

How can I cancel my account?
You can cancel through the following channels:

• Visit us in-branch.
• Mail: Send correspondence to:
  Valley Strong Credit Union
  P.O. Box 9506
  Bakersfield, CA 93389-9506
• Phone: (800) 221-3311

For more details, visit the Consumer Online Privacy Policy.

If you’re managing accounts for someone who has passed away, Valley Strong makes it easier to begin an inheritor claim online. You can start the process securely, upload documents as you receive them, and stay informed as your claim moves forward. Start your claim today.
 

We offer several convenient ways to pay:

• Online Banking – Make payments using a debit card, ACH transfer, or directly from your Valley Strong account.

• By Phone – Call us at (800) 221-3311. (Note: a $5 fee applies for debit card payments by phone.)

• In Person – Stop by any Valley Strong branch and make your payment with our team.