Security & Fraud
Have questions? We have answers.
How do I report fraud?
Visit your nearest Branch during open hours and a Member Service Representative can assist with filing a dispute, blocking a card and replacing/ordering a Visa Check Card, credit card, or ATM card.
Our Visa card dispute representatives are also available Monday through Friday, from 8:30 am to 5:00 pm, at (800) 221-3311. Select option #4 from the main menu.
To report fraud during Valley Strong’s non-business hours, please reach out to the after hours Visa Fraud Department at (855) 232-0669.
How long does it take to get my money back?
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Once a dispute is filed, please allow up to 10 business days for the provisional credit to be approved or denied.
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The investigation within the dispute process can take up to 90 days.
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Upon the completion of the investigation, a letter will be mailed to the address on file explaining if the dispute was approved or denied.
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If the dispute was approved, provisional credit will remain. If denied, the provisional credit will be reversed.