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Online Banking Help

Have questions? We have answers.

How To Transfer Money: 
Hover over the Transfer & Pay tab at the top of online banking and select Transfers from the drop-down menu. Choose the account you would like to transfer from, then select a predefined amount or enter a custom amount. Next, select the account you would like to transfer to and finally, click Submit Transfer. 

For more detailed transfers you may select the Classic tab where you may specify the parameters above, the date of the transfer, if it is a recurring transfer, and the frequency of the recurring transfer. See below for more details.

How To Set Up A Cross Member Transfer (Classic Mode): 
To transfer to another Valley Strong Member, select Add an account to make a transfer. From there, navigate to Internal Account and select Send money to another Valley Strong Member. Enter the specified information and save. This account will now appear as an option to transfer to.

How To Set Up An External Transfer (Classic Mode): 
To transfer to an account outside of Valley Strong, select Add an account to make a transfer. Under the External Account options, choose to either add an account instantly or manually. If your institution supports an instant connection, you may use your online banking credentials for that institution to establish the external account. If this option is unavailable, then you may add the account manually via routing and account number. Two trial deposits will be sent to the other account. You will need to verify these amounts by going to your Settings and clicking on Accounts. Locate the account and enter the amount of each trial deposit. Once this is complete, the account should be available to make transactions with. 

How To Check Account Balance: 
You may check your account balances from the Online Banking Dashboard or by clicking Accounts and selecting the specific account you would like to view. Important Note: The “A” symbol signifies your available balance, which includes all pending card transactions that may have yet to post. Please refer to this balance when checking if you have funds available to make a transaction.

How To Reset Your Password: 
From the login screen click Forgot Password. You will be prompted to enter your username and social security number. On the next screen you will have the option of where to send a temporary code based on the methods of communication we have on file for you. Once you receive the code, enter it into the provided field and continue to the next page where you will be prompted to create a new password.

How To Set Up Online Bill Pay: 
To use Bill Pay you must have a checking account. Hover over Transfer & Pay at the top and select Bill Pay. From the Bill Pay dashboard you may add payees, schedule payments and view payment history. When you schedule a payment, you will be presented with a Deliver By date. This is the date when the payment will be delivered to the payee. If the date you wish to schedule the payment for is not available, we recommend scheduling a payment via other means to ensure your payment expectations are met.

How To Activate A Card In A Mobile Wallet: 
To activate a card in your mobile wallet please call our Contact Center at (800) 221-3311, Live Chat with an available agent at, send us a message through the Secure Message Center in DataNet, or visit your local Branch.